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Performance Measures

Performance Measures is the second module in our Government Performance Management Week (GPM) is comprised of: Strategic Planning + Performance Measures + Benchmarking

2 DAYS
16 CPE CREDITS
$1495
10 MODULES
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Learn How to Effectively Connect Outcomes to Organizational Policies

With Performance Measures Course attendees can build a solid foundation for performance measurement and management across Federal, State and Local organizations. Attendees will learn how to effectively connect outcomes to organizational policies, structure, and operations.

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Implement the four criteria of effective performance measurement systems

Manage and analyze data in a uniform and consistent manner

Develop a framework and process for planning, management and evaluation

Create meaningful measures that are useful for decision-makers and other stakeholders

Course Agenda

Module 1- Existing Mandates and State of Practice in Performance Measurement
  • Understand why you should measure performance in your agency
  • Implement the four criteria of effective performance measurement systems
  • Illustrate the linkages between daily activities and outcomes
Module 2- The 8 Keys of Effective Performance Management Systems
  • Understand the eight critical success factors for effective performance management systems
  • Increase data availability and make sure the data are readily accessible
  • Manage and analyze data in a uniform and consistent manner
Module 3- Select Your Framework for Developing Measures (Logic Models, Balanced Scorecards, and more)
  • Define the relationship between outcomes, measures, activities, outputs and inputs
  • Develop a framework and process for planning, management and evaluation
  • Provide a structure for understanding the situation that drives the need for an initiative
Module 4- Identify Outcomes and Intermediate Outcomes
  • Develop end outcomes that are grounded in mission and statute and that assess progress toward achieving strategic goals
  • Learn how to measure not just what you can easily count, but those difficult-to-measure results that truly matter
  • Use SMART framework to develop effective outcomes
Module 5-Develop Measures and Metrics
  • Create meaningful measures that are useful for decision-makers and other stakeholders
  • Develop clear measures that tell your department’s story
  • Create useful measures that remain relevant and meaningful over time
Module 6- Narrow Casting and Targeting
  • Set targets for your chosen measures
  • Establish desired results within a specific timeframe
  • Understand the four attributes of a quality target

Why Learn With The Performance Institute?

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Subject Matter Experts
We provide cutting-edge expertise in the design, implementation, and evaluation of strategies to solve operational challenges and enhance individual, managerial and organizational performance.
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Proved Methodology
The Certified Government Performance Manager (CGPM) program helps organizations build strategy and performance management competencies across all levels of government.
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CPE/ NASBA Accredited
Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
Course Instructor

Heather Bray

Fellow

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What is The Performance Institute?

The Performance Institute is a nonpartisan, private think tank seeking to improve public and private sector performance through the principles of transparency, accountability, performance and engagement. We provide CPE and NASBA accredited trainings and certifications in performance-related areas, such as benchmarking, strategic planning, and emotional intelligence.