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Evaluating Employee Performance

This course is designed to help government leaders, managers and supervisors enhance employee performance by providing effective formal and informal feedback.  

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Identify and discuss potential areas for employee performance improvement

Employees want to perform well in their jobs, but they can benefit from greater clarity about performance expectations, evaluation, and reward. Boosting an employee’s performance mindset is one of the multiple aspects of building a workforce that is adaptive to strategic and operational change. 

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Understand how an effective evaluation and feedback process enhances an employee’s capacity to perform 
Assess employee performance continually and deliver timely, helpful feedback 
Generate periodic performance appraisals to document performance results and enhance future performance 
Utilize several strategy suggestions to help improve employee performance evaluation results 
Set clear, specific performance expectations that are mutually understood by both manager and employee
Address employee performance problems, develop improvement plans, and monitor progress, and remove poor performers (if necessary)

Course Agenda

Module 1- Introduction And Overview
Module 2- Why Do We Evaluate Employee Performance
  • Understand the impacts of effective employee evaluation to employee satisfaction​
  • Learn how to analyze and utilize the OPM model as a part of performance evaluation
  • Understand the evaluation process necessary to gauge an employee's contribution to the organization​
Module 3- Setting Performance Expectations
  • Learn setting performance expectations that employees understand
  • Help employees understand their own progress toward mastery
  • Understand how to utilize employee goals using the SMART criteria​ and reach mutual understanding of performance expectations
  • Identify criteria to align employee performance with strategy and set goals


Module 4-  Assessing Employee Performance
  • Differentiate performance from documented expectations and goals
  • Learn how to utilize performance standards to gauge task performance
  • Learn how to utilize outcome metrics to gauge goal performance
  • Identify performance gaps and determine the potential sources and reasons
  • Learn assessment considerations for an effective feedback discussion
Module 5-  Delivering Performance Feedback
  • Understand the importance of providing employees with a valuable feedback
  • Specify factors in creating a feedback that have the most impact on performance
  • Enhance methods in delivering feedback in a constructive conversation
Module 6- Addressing Performance Issues
  • Learn how to handle poor performers in the organization
  • Identify the steps for dealing with a poor performing employee
  • Know how to deal quickly in mitigating the effects of a poor performer
Module 7- CASE STUDY: Removing a Poor Performer
Module 8-  Rewarding Employee Performance
  • Understand how you can enhance engagement by rewarding good performance 
  • Recognize ways to tailor your reward structure to your employees
  • Identify ways to create a transparent rewards process that employees believe is fair, predictable, and achievable
Module 9-   Strategies for Evaluating Employee Performance
  • Understand how to drive employee development through performance evaluation and treat employee performance on an individual basis
  • Assess and utilize your Performance Management Checklist efficiently as a tool for improved performance
  • ​Identify key drivers to evaluate employee performance

Why Learn With The Performance Institute?

Subject Matter Experts
We provide cutting-edge expertise in the design, implementation, and evaluation of strategies to solve operational challenges and enhance individual, managerial and organizational performance.
Proved Methodology
The Certified Government Performance Manager (CGPM) program helps organizations build strategy and performance management competencies across all levels of government.
CPE/ NASBA Accredited
Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
Course Instructor

Thomas Dobrydney


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What is The Performance Institute?

The Performance Institute is a nonpartisan, private think tank seeking to improve public and private sector performance through the principles of transparency, accountability, performance and engagement. We provide CPE and NASBA accredited trainings and certifications in performance-related areas, such as benchmarking, strategic planning, and emotional intelligence.