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The Benchmarking Course is the 3rd module in our Government Performance Management Week & Data Analytics Week.

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Utilize performance benchmarking to drive improvements in government

Recognize benchmarking as a tool with help improve performance in organization​. Learn to determine the appropriate type of benchmarking for your organization​ and 
understand the steps involved with a benchmarking effort​.



Download SF-182

Selecting The Right Benchmark

Identify the right benchmarks to use in measurement-resistant government settings

Benchmark Analysis

Pinpoint specific areas where performance can be improved – what is really driving performance?

Reporting And Comparing

Identify how you compare with key benchmarks – and report progress


Identify the importance of having a clear desired outcome for your benchmarking effort

Course Agenda

Module 1- Introduction to Benchmarking and Best Practices
  •  Recognize where to use benchmarking as a tool with help improve performance in organization
  • Determine the appropriate type of benchmarking for your organization:
    Practices vs Performance Benchmarking
  •  Understand the steps involved with a benchmarking effort
  • The importance of having a clear desired outcome for your benchmarking effort
Module 2- Strategy and Planning
  • Identify key areas of focus and performance indicators and definitions
  • Identify data sources and data collection templates and procedures
  • Qualify and select benchmarking organizations or companies
  • Develop project schedule
  • Develop communication plan
Module 3- Data Collection and Reporting
  • Collect data for internal performance baseline
  • Gather data from external benchmarking sources or organizations
  • Validate and verify data and results
  • Develop reports
Module 4- Analysis
  • Analyze performance gap
    Research high performing organizations for best practices
  • Develop best practice analysis and
    recommendations report
  • Obtain management approval for
Module 5- Implementation
  • Initiate formal projects for
  • Monitor implementation against
    performance baseline

Why Learn With The Performance Institute?

Subject Matter Experts
We provide cutting-edge expertise in the design, implementation, and evaluation of strategies to solve operational challenges and enhance individual, managerial and organizational performance.
Proved Methodology
The Certified Government Performance Manager (CGPM) program helps organizations build strategy and performance management competencies across all levels of government.
CPE/ NASBA Accredited
Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
Course Instructor

Heather Bray


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What is The Performance Institute?

The Performance Institute is a nonpartisan, private think tank seeking to improve public and private sector performance through the principles of transparency, accountability, performance and engagement. We provide CPE and NASBA accredited trainings and certifications in performance-related areas, such as benchmarking, strategic planning, and emotional intelligence.