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Advanced Performance Management

Required for the GPM Advanced Level Certificate

A training program for individuals leading performance improvement initiatives in government

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MASTER reviewing the performance of your agency's programs.

Obtain the skills and a pathway to taking a leadership role on performance improvement initiatives in government

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Align Programs to Results

Proven approaches for aligning programs and management initiatives to an integrated performance management system for your government organization

Taming Data and Metrics

Tools and methodologies for managing the deluge of performance information to find the most meaningful measures and data sets

Overcome Internal Resistance

Techniques for gaining leadership buy-in for performance improvement initiatives – and building a performance team of program managers and line employees sets

Agile Performance Management

Refine and adjust your performance measures and initiatives to fit changing environments in government

Course Agenda

Day 1: Becoming a Performance Leader in Government

Module 1- Government Performance Manager Career Path: What it takes to lead performance improvement initiatives
  • Landscape: Update on the latest trends and mandates in government performance management
  • Opportunities: What roles do performance managers play in government?
  • Advancement: How do you position yourself for one of these roles?
  • Skills Development: What key skills do you need to be a performance manager?
  • The Community: How you can network with other performance improvement leads in government to access lessons and best practices?
Module 2 - The Five Major Barriers to Strategy Execution in Government
  • Definition of the barriers and signs your organization has a problem with them:
    • Vision Barrier
    • Requirements Barrier
    • Resources Barrier
    • Measurement Barrier
    • Leadership Barrier
Module 3- Assessing Your Starting Point: The Government Performance Management Maturity Model
  • Conducting a comprehensive assessment of your government organization’s current use of performance management concepts
  • Use a variety of environmental analysis techniques to analyze internal and external factors
  • Identifying weaknesses in the current approach to performance management
  • Tailoring your approach to performance management to build the capacities lacking within your government organization
Module 4- Defining the Scope of Your Performance Management Initiative
  • Selecting Your Targets: Identify performance improvement opportunities and cross-walk to external mandates or internal leadership policy goals
  • Project Management Fundamentals for Performance Improvement Initiatives
  • Managing and scheduling kickoffs, working sessions, review points, and more
  • Resourcing your initiative: understanding your own budgetary and resource constraints
Module 5- Identifying and Developing Your Performance Improvement Team
  • Policy Leaders: The core group of leaders responsible for setting overall direction, approving lower-level plans, and determining the approach to and success of the implementation management program
  • Planning Process Leader (PPL): The individual responsible for developing and managing the planning schedule, coaching individual teams and team leaders, and integrating final results into integrated implementation plans
  • Planning Unit Team Leaders: Individuals responsible for creating a team and performing the work associated with Situation Assessments and Action Plans
  • Primary Planning Unit Team Leaders
  • Issue-Unit and Cross-Unit Team Leaders
  • Other Team Leaders
  • Team-building and team development
Module 6- Gaining Senior-Level Leadership Buy-In
  • Identify alignment opportunities between performance management and political, legislative, or Administration priorities
  • Looking for external supporters: stakeholders, program partners, media, legislative leaders
  • Making the pitch and the importance of putting a price tag on leadership saying “yes”

Day 2: Strategy Development and Performance Analytics

Module 7 - Strategy Development and Situation Assessments
  • Unit overview of primary activities, deliverables, customer focus, and size
  • Stakeholder Analysis: Whose interests are served and how well?
  • Trend analysis of size and key operational measures
  • Values Analysis of customer and stakeholder values
  • Cost analysis for status quo
  • Competitive benchmarks for performance comparisons and important developments
  • External factor analysis and their potential implications
  • SWOT summary
Module 8 - Using “Performance Analytics” to Select the Right Performance Measures
  • 11 key criteria for effective performance measurement systems
  • Mapping all performance measures using the Logic Model
  • Activating only the vital few performance measures for actual use
  • Developing your measurement approach – the fewer the better
  • Setting up your own Measurement and Data Analytics function that drives the need for an initiative
Module 9 - Cascade Goals, Initiatives, and Measures into Action Plans for Each Major Program
  • Program Alignment: Using the Requirements to Results approach to aligning program activities to new goals, strategies, and measures
  • Management Function Alignment: Identifying ways to harness existing management initiatives to integrate with your performance management initiative
  • Cross-Cutting Initiatives: Identify performance goals and measures that require inter-governmental collaboration and facilitating buy-in process for those
Module 10 - Management Function Alignment: Identifying ways to harness existing management Initiatives to integrate with your performance management initiative
  • Human Resources/Workforce Management
  • Financial Management/Budget
  • Enterprise Risk Management
  • Information Technology/Digital
  • Open Government/Transparency
  • Customer Service/Process Improvement
  • Legislative Affairs/Government Affairs
  • Regulatory Management
  • Acquisition and Contracting

Day 3: Agile Performance Management to Achieve Results Performance Analytics

Module 11: Dealing with Cross-Cutting Performance Goals
  • Coordinating performance across programs within your organization
  • Coordinating performance across programs, across government
  • Coordinating performance across levels of government (federal, state, and local)
Module 12: Internal Communications Plan and Change Management Approach
  • Develop and roll out an internal Strategy Communications Plan
  • Clear expectations for Progress Reporting: what, who, when, and how
  • Clear expectations for Progress Reviews: who, what, inputs, agenda, and outputs
  • Approach for tracking decisions and responses
  • Keeping it all in the right place: Strategic Plan, Performance Plan, Performance Report, Budget Justification, Open Data Portal, Internal Data Portal, etc.
  • Develop and implement needed reinforcing mechanisms
Module 13: Design and Evaluate Strategic Framework for Enhanced Goal Achievement
  • Assess Stakeholder Involvement
  • Use a variety of environmental analysis techniques to analyze internal and external factors
  • Solicit stakeholder input for your strategic planning process
  • Identify all parties impacted by adopting new strategies and define a way to engage stakeholders
Module 14: Agile Performance Management Techniques to Evolve Your Measures and Initiatives
  • Adjusting Measures and Targets: Identifying which measures are actually being used, provide the most meaningful information, drive the most change, etc.
  • Refining Initiatives: Identifying which performance strategies are working and which are not. Prioritize based on ROI, launching new initiatives, etc.
Module 15: Communicating Your Performance Story
  • Going beyond your Performance Report to make your successes known
  • Outreach to media, legislative leaders, stakeholders, and program partners
  • Developing your external communications plan

Why Learn With The Performance Institute?

Subject Matter Experts
We provide cutting-edge expertise in the design, implementation, and evaluation of strategies to solve operational challenges and enhance individual, managerial and organizational performance.
Proved Methodology
The Certified Government Performance Manager (CGPM) program helps organizations build strategy and performance management competencies across all levels of government.
CPE/ NASBA Accredited
Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
Course Instructor

Steve Olkewicz

Senior Fellow

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What is The Performance Institute?

The Performance Institute is a nonpartisan, private think tank seeking to improve public and private sector performance through the principles of transparency, accountability, performance and engagement. We provide CPE and NASBA accredited trainings and certifications in performance-related areas, such as benchmarking, strategic planning, and emotional intelligence.