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Improving Program Performance in Government


In this course, you will learn what makes up a mature program management practice that achieves outcomes and reaps benefits.

About the course

Aligning, Designing, Managing & Evaluating the Performance of Programs

Government programs are investments. When they under-perform or fail to achieve desired outcomes or reap expected benefits, the problem may be a lack of effective program management. As a program manager, you are keenly interested in developing your knowledge and expertise to manage programs successfully. You face challenges such as detecting, managing, and overcoming issues arising with people (e.g., low engagement, skill-level), process (e.g., poor methods, accountability, or communications (e.g., unclear goals, lack of sponsorship). You want to excel at all phases of the program life cycle, including preparation, program initiation, and benefits delivery.

Program Management Foundations

Review how programs are established as investments designed to pursue organizational goals and objectives, and how they provide a framework for project management and execution

Portfolios, Programs, and Projects

Develop an understanding of the “3 Ps” – Portfolios, Programs, and Projects - including the purpose of each, how they are interdependent, and how each differs from the others.

Four Phases of Program Management

Identify and learn how to manage the four phases of the program life cycle – Pre-Program Preparation, Program Initiation, Delivery of Program Benefits, and Program Closure.

Achieving Program Success

Discover reasons why programs fail and how a mature Program Management Office will assess program risk and complexity levels and “right-size” its activities to mitigate program failure.


Module 1 - Introduction to Program Management

  • An introduction to program management
  • Portfolio management,and program management
  • Portfolio and organizational goal alignment


Module 2 - Pre-program Preperation

  • Pre-program preparation
  • Building portfolios around capabilities
  • Assessing investment support for strategies

Module 3 - Program Initiation

  • Program Initiation
  • identification and analysis of stakeholders

Module 4 - Program Setup

  • Program Setup
  • Organizational breakdown structure
  • Cost management and life cycle

Module 5 - Delivery of Program Benefits

  • Delivery of program benefits
  • Project risk
  • Process improvement

Module 6 - Program Closure

  • Program closure
  • Identify and notify stakeholders
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On-Demand Sessions
Learn at your own pace, anytime, anywhere through our easy-to-use virtual education platform. You can start, pause, and restart the courses whenever you like.
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Relevant Content
Stay compliant with your organization's requirements by providing completion certificates that you can download anytime from our LMS.
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CPE Accredited Courses
Take your career to the next level by acquiring your required CPE credits from our on-demand courses. Learn the easy way!

What Clients Are Saying

The content of the sessions and presentations was informative, thought-provoking, motivational and extremely educational for me and my team.

Maria F.
GPS 2021 Attendee