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Service-Disabled-Veteran-Owned-Certified_blue The Performance Institute is a Certified Service-Disabled Veteran-Owned Small Business

Measuring for Performance

This course guides practitioners to understand critical linkages in an organization’s strategic and operational environment and identify the critical measures needed to evaluate program performance. 




1 Day (8 Hours)


Group training prices vary based on factors like participants and format. Request a quote to connect with our representative.


Monday - Friday


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Develop and Use performance to evaluate organization processes.

Through our in-person, virtual, and online self-guided training events leaders will learn how to define and utilize the right measures in their management program. HHS will learn how to use tools and processes such as fishbone, SIPOC, and others to identify the measures that are important to their programs. This will provide leaders with the information they need to address the Evidence Act and GPRAMA needs. 

Program Benefits

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Get your training via Flexible Learning Options

Explore our performance-focused training and certification paths in virtual-live, on-demand, or in-person settings. No matter your chosen format, engage with peers, join focused sessions, and more.

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Develop a Comprehensive Skill Set for Your Desired Area

Our programs cover strategy, planning, and execution. With over 20 years in the public sector, we guarantee your team excels in decision-making and gains sector-specific expertise.

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Deliver Efficient Solutions for Your Agency

Elevate your performance management capabilities to enhance project efficiencies and provide performance-based solutions to citizens.

Who should attend

We invite and encourage individuals at all levels of government (Federal, State, Local) to participate in this course. You will discover this program to be particularly advantageous if you are responsible for leading teams and  measuring for performance within an agency.

colleaguesOur most frequent attendees are:

  • Change leaders
  • Project managers
  • Change management practitioners
  • Continuous improvement specialists
  • IT professionals

attendeesAttend with a Colleague

If you attend the same program date with one or more colleagues, your teammates will each receive a $500 discount. The first person to register for that date will pay the full program fee and additional colleagues will receive the $500 discount. For questions email: info@performanceinstitute.org

Learning Objectives

Learn the importance of developing, defining, and using quality performance measures

Get different tools and templates you can and should be using for your performance measures

Use performance measures to evaluate results

Set targets to achieve program results

Course Agenda


Measuring Performance for Results 

  • Measuring is about performance management, not mandates.
  • Why we measure? Metrics vs Performance Measures vs Key Performance Indicators
  • Performance Measurement is a Culture shift.
  • The roles of measures in performance management. 


Create The Appropriate Measures That Are Useful for Decision-Makers and Other Stakeholders 

  • Using the SMART Criteria to develop your measures. 
  • Selecting the right measure for the right messaging. 
  • Identifying Outcome based measures to report on program progress and success.
  • Using Performance Measures in your planning and execution processes. 
  • Measurement helps you Plan, Manage, Evaluate, and Communicate your program. 


Describe Methods for Setting Meaningful Targets for Your Performance Measures

  • Targets drive performance, not predict future .
  • Ten devices in the Target setting
  • Attributes of a quality target
  • Checking your targets for effectiveness


Evaluating Results with Performance Measures  

  • The 5 Ws of Evaluation.
  • Types of the evaluation determine the measures you select.
  • Communicating your results to the proper audience. 


Tools and Templates to use when developing Performance Measures  

  • The fundamental principles for good performance measurement.
    • Measures provide motivation   and evaluation.
    • Measures support better  decision making
    • Lagging vs Leading.  
  • Identifying the right attributes to capture
    •  Common Language for   defining measures.
    • Measure definitions
  • The fundamental principles for good performance measurement. 
    • Mind Map Diagram.
    • Fishbone Diagram.
    • SIPOC Map.
    • Logic Model.
    • Value Driver Tree.


As a course participant, you will gain access to:

  • The program workbook and handouts (if available)
  • Two-year access to our training platform, where you'll be able to revisit course materials and presentations
  • Early access to whitepapers, videos, webinars, and blogs


Credits from the following organizations are available by completing this program.



Other helpful resources

brochure-59The program at a glance | Download our Brochure

sf-182-59Measuring For Performance SF-182 |
Download SF-182

After the program

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Once you complete the Measuring for Performance Course you will receive a digital badge and certificate accrediting your CPE Credits.

Celebrate your course completion by sharing your digital badge or certificate  on your resume, and on social media platforms.

Why PI?

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Join The Performance Institute's Alumni group on LinkedIn to connect with fellow enthusiasts for performance management and  excellence.

support Have support available

Your trainer is available for questions, providing assistance on the application of concepts learned during your course whenever necessary.

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Course Instructor

Instructor assignments depend on availability, ensuring an enhanced learning experience customized to the expertise of the most suitable instructor for the group.

Take your Organization to the Next Level

Our Consulting Services are structured to build capacity within government entities to strengthen performance management competencies, driving the creation of public value and enhanced services. We provide comprehensive services to support your agency accelerate your strategic initiatives and drive impactful results.