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Service-Disabled-Veteran-Owned-Certified_blue The Performance Institute is a Certified Service-Disabled Veteran-Owned Small Business

Developing Performance Measures

This course guides practitioners to understand critical linkages in an organization’s strategic and operational environment and identify the critical measures needed to evaluate program performance.




2 Days (16 Hours)


$ 1,595 USD
Virtual-Live | Instructor Led


Monday - Friday


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Developing quality performance measures is more than tracking expenditures and project timing

Proper performance evaluation requires your organization to develop meaningful performance measures; measures that show progress toward achieving expected outcomes. Organizations often have too many measures, High-Performing organizations use the critical few Key Performance Indicators to communicate their program's progress. 

Program Benefits

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Get your training via Flexible Learning Options

Explore our performance-focused training and certification paths in virtual-live, on-demand, or in-person settings. No matter your chosen format, engage with peers, join focused sessions, and more.

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Develop a Comprehensive Skill Set for Your Desired Area

Our programs cover strategy, planning, and execution. With over 20 years in the public sector, we guarantee your team excels in decision-making and gains sector-specific expertise.

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Deliver Efficient Solutions for Your Agency

Elevate your performance management capabilities to enhance project efficiencies and provide performance-based solutions to citizens.

Who should attend

We invite and encourage individuals at all levels of government (Federal, State, Local) to participate in this course. You will discover this program to be particularly advantageous if you are responsible for leading teams and fostering growth within an agency.

colleaguesOur most frequent attendees are:

  • Change leaders
  • Project managers
  • Change management practitioners
  • Continuous improvement specialists
  • IT professionals

attendeesAttend with a Colleague

If you attend the same program date with one or more colleagues, your teammates will each receive a $500 discount. The first person to register for that date will pay the full program fee and additional colleagues will receive the $500 discount. For questions email: info@performanceinstitute.org

Learning Objectives

Understand the different types of measures

Set targets to achieve program results

Develop, define, and use quality performance measures

Use performance measures to evaluate results

Course Agenda


Measuring Performance for Results

  • Performance Measurement is not about Mandates, it’s about Management
  • Long-term Move to Performance
  • Why Measure?
  • Types of Measures
  • Performance Measurement is a Culture Shift


Identifying Characteristics of Effective Performance Management Systems

  • Effective Performance Management Systems
  • Measuring Your Performance Management System
  • Checklist for Effective Performance Management System


Developing Measurable Outcomes

  • Identifying End Outcomes
  • Intermediate Outcomes Target
  • Changes in Attitudes, Behaviors, or Conditions to Achieve End Outcomes
  • Performance Measures Definition
  • Developing Measures Checklist


Seven Steps to Using a Performance Logic Model to identify Performance Measures

  • Building a Performance Logic Model
  • Separating Activities from Outputs
  • The “SMART” Criteria for Performance Measures
  • Performance Measure Selection Criteria
  • Selecting Your Measures: The Program
    Performance Assessment Window
  • Checklist


Evaluating your Performance Measure

  • Evaluate your measures for effectiveness
  • Ensure they are achieving the greatest impact on your organization
  • Review the 5 W’s
  • Importance of evaluating measures


Tools and Templates to help you Develop Performance Measures

  • The fundamental principles for good performance measurement
  • Identifying the right attributes to capture
  • The tools to think through your measure development


As a course participant, you will gain access to:

  • The program workbook and handouts (if available)
  • Two-year access to our training platform, where you'll be able to revisit course materials and presentations
  • Early access to whitepapers, videos, webinars, and blogs


Credits from the following organizations are available by completing this program.



Other helpful resources

brochure-59The program at a glance | Download our Brochure

sf-182-59Developing Performance Measures SF-182 |
Download SF-182

tips&email-59-1Securing support for certification | Download justification tips & email

After the program

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Once you complete Developing Performance Measures you will receive a digital badge and certificate accrediting your CPE Credits.

Celebrate your course completion by sharing your digital badge or certificate on your resume, and on social media platforms.

Why PI?

network of practitioners Join our alumni network

Join The Performance Institute's Alumni group on LinkedIn to connect with fellow enthusiasts for performance management and  excellence.

support Have support available

Your trainer is available for questions, providing assistance on the application of concepts learned during your course whenever necessary.

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Unlock special discounts on upcoming training courses and events hosted by The Performance Institute and our esteemed partners.

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Course Instructor

Instructor assignments depend on availability, ensuring an enhanced learning experience customized to the expertise of the most suitable instructor for the group.

Take your Organization to the Next Level

Our Consulting Services are structured to build capacity within government entities to strengthen performance management competencies, driving the creation of public value and enhanced services. We provide comprehensive services to support your agency accelerate your strategic initiatives and drive impactful results.