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2022 Government Performance Summit

A Time For Change: Setting Strategic Priorities for the Future | Virtual Event | June 15-16

Learn, Network, Share

Hosted annually since 1999, the Government Performance Summit (GPS) is the annual performance management event for the Federal, State & Local government organizations. The Summit is led by speakers from upper echelons of the Executive and Legislative branches, subject matter experts in Federal, State, and Local space as well as industry leaders well versed in implementing increased efficiencies, and improved processes with quantitative results acknowledged by their programs and agencies. GPS establishes a network of attendees and decision-makers who determine management policy from Federal, State, and Local Administrations as well as US Congress.
The Summit has been designed to help individuals and teams overcome their challenges by moving beyond basic measurement and reporting to better engage the executive team into driving transformational government performance improvement.

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Speakers

Discuss and share the latest in performance management and measurement for better decision-making and results with our renowned experts during interactive sessions, panels, and case studies.More speakers to be confirmed.
Pam Coleman
Associate Director Performance & Personnel Management
Office of Management and Budget
Leadership and Transformation professional in the government, not-for-profit, for-profit, and academic sectors, working with leaders and staff at all levels of organizations on innovating and maximizing teams, opportunities, and culture change.
Marianne Roth
Chief Risk Officer
Consumer Financial Protection Bureau
Enterprise Risk Management professional with over 10 years experience in Federal government consulting such as Department of Homeland Security, Department of Health and Human Services, State Department, and more. 
Christine Heflin
Evaluation Officer
US Department of Commerce

Chris served as the Director of Performance Excellence and the Deputy Performance Improvement Office at the U.S. Department of Commerce since 2010. In this role, she coordinated the development of Commerce’s Strategic Plan and OMB required reporting on plan implementation. In 2020, she began serving as Evaluation Officer.

Greg Useem
Chief Performance Officer
City of Alexandria, VA

Greg has been responsible for improving service delivery through measurement and analysis. A regular contributor on data and analysis topics for professional organizations.

Russ Jensen
Director
City of Knoxville, TN
Russ was tapped by then Knoxville Mayor Bill Haslam to design, build, and implement 311 service for the city of Knoxville in October 2004. Prior to that, he was a leading executive in the Ambulance industry following a 14 year career as a Para Medic in Los Angeles.
Joshua Vogel
Director, Strategic Planning and Performance Management
U.S. General Services Administration

Joshua has over a decade of experience in operational and strategic risk management, including work at the Department of Homeland Security Headquarters and the Federal Emergency Management Agency (FEMA) developing doctrine and a common framework for the assessment of enterprise risks.

Brittany Carter
Research Analyst
King County, WA (Office of Performance, Strategy, and Budget)
Brittany oversees the design and implementation of an enterprise-wide Customer Experience (CX) Strategy for King County. She translated data into actionable insights and was responsible for building CX teams across the enterprise to implement CX standards.
Michael Peckham
Former HHS Executive Director of Financial Management | ReInvent Grants Management | DATA Act
With over 34 years of government experience and expertise in accounting/financial management, Michael's passion is creating positive change by developing new intuitive approaches to old problems through Human-Centered Design, Agile methodologies, microservices architecture, and applying emerging technology to promote data driven decisions.
Nicole Puri
Chief Risk Officer
Bureau of the Fiscal Service
Ms. Puri worked indirectly for the federal government through several years of consulting with a Big 4 firm to investigate fraud, waste and abuse in the use of federal funds, to identify and mitigate risk in government administration, including monitoring activities and policy setting, and to create more accountability in government by quantifying goals and measuring outcomes to determine success.
Erica Stewart
Mayor
City of San Luis Obispo, CA
Erica is creating and updating policies and procedures, position classifications, pay administration, Injury and Illness Prevention Programs (IIPP), and recognition programs.
Beya Makekau
Diversity, Equity and Inclusion Manager
City of San Luis Obispo

Beya works across all City departments in collaboration with City Leadership to identify strategies for increasing diversity, embedding systemic equity, and cultivating holistic inclusion.  She has a Doctorate in Educational Leadership and Administration, a Master’s and Bachelor’s degree in Ethnic studies.

Mark Leech
Deputy Director
Albuquerque
Mark expands this role beyond ensuring excellence in day-to-day operations for City employees and Albuquerque residents to leading a number of teams in research, testing, and implementation of innovative technical applications.
Dr. Dorothy Potter
Professor
National Defense University
Dr. Potter has over 20 years of professional experience in all phases of Federal Financial Management, 15 years of experience teaching at the doctoral, graduate, and undergraduate level in the traditional and online learning environment. She currently serves as a Professor of Practice at National Defense University’s (NDU) College of Information and Cyberspace (CIC).
Dennis Cogbill
Multifamily Marketer and Advisor
Joshua Tree Conference Group
Dennis is a result-oriented sales and marketing leader with over ten years of comprehensive sales experience and six years of management experience. Responsible for driving top-line revenue growth, long and short-term profit maximization, revenue modeling, as well as volume and market share objectives. 
Noha Gaber
Chief Strategy Officer
U.S. Economic Development Administration

A highly accomplished and motivated public servant, intrapreneur and community builder. Noha has served as a change agent and demonstrated leadership in catalyzing, developing and managing innovative initiatives at an enterprise-wide scale.

Rafael Baptista
Strategy and Innovation Director
Buncombe County Government

Rafael has improved the City’s ability to report and manage operational performance by helping successfully transition our performance reporting system and administrating the new system

David Harvey
CFO Academy Professor of Practice - Government Financial Management and Leadership
National Defense University

Harvey has over 30 years of audit and financial management experience in the Federal sector.  He led the internal audit function as Chief Audit Executive at the Federal Retirement Thrift Investment Board, where he reported to the agency’s Board.

Max Moullin
Director
Public Sector Scorecard Research Centre

Max has given plenary talks on public sector performance management in seven countries, including Canada. He was a principal lecturer at Sheffield Business School in the UK for over 25 years. The outcomes-focussed Public Sector Scorecard, which Max first developed in 2001, has been used in six continents.

Steven Lagan
Fellow
The Performance Institute
Steven holds a BA in Operations Research from the United States Military Academy as well as a Master's degree in Operations Research from the Florida Institute of Technology and is a certified quality process analyst, lean six sigma black belt, and quality improvement associate.
Heather Bray
Fellow
The Performance Institute
Enterprise Risk Management professional with over 10 years experience in Federal government consulting such as Department of Homeland Security, Department of Health and Human Services, State Department, and more. 
Jefrey Yefsky
CEO
The Performance Institute
Steve Olkewicz
Fellow
The Performance Institute
With over 25+ years of professional management experience, Steve has worked with both public and private organizations where he has designed, developed, and implemented performance-reporting systems.
Thomas Dobrydney
Fellow
The Performance Institute
Tom brings more than 30 years of experience assisting Federal clients to improve their business processes and operational results. His areas of expertise include Change Management, Program/Project Management, and Workplace Learning/Knowledge Management. 
Lenora Stiles
Director, Office of Strategic Planning and Performance Improvement
U.S. Department of the Treasury

Lenora currently serves as the Director of the Office of Strategic Planning and Performance Improvement, where she oversees the Treasury's internal management consulting program, Lean Six Sigma training program, and the Department's accountability and goal-setting processes. 

Shelley Rappaport
Fellow
The Performance Institute
Over her 20+ year career, Shelley has offered objective, yet informed advice to senior leaders on ways to set strategic goals, objectives, and implementation methods, improve organizational effectiveness, engage staff, communicate and manage change, and measure success.
Steve Brockelman
Deputy Performance Improvement Officer
General Services Administration (GSA)
Jason Bossie
Director (SES), Office of Program Performance, Analysis, and EvaluationDirector (SES)
U.S. Small Business Administration
 

Agenda

June 15, 2022 Day 1

7:00-7:45
Breakfast/Networking
7:45-8:00
Conference Welcome
PI-JeffreyYefsky-Small--5 (1)
Jeffrey Yefsky
CEO at The Performance Institute
8:00-8:50
Budgeting and Financial Management Track
Pam Coleman
Pam Coleman
Associate Director of Performance and Personnel Management at Office of Management and Budget
9:00-10:15
Leadership Management
Panel
10:15-10:45
Snack Break/Networking
10:45-11:30
Data Analytics
Panel
12:20-1:30
Luch Break
11:35-12:20
Evidence-Based Innovation
Panel
1:30- 2:15
Reorganizing and Streamlining
Panel
2:20- 3:05
Customer Experience
Panel
3:10- 3:55
Data Transparency
Panel
3:55- 4:15
Snack/Networking
4:15- 5:00
Solicitation for Ideas and Concepts for Performance Management Community
Panel

June 15, 2022 Day 2

10:45-11:30
Strategic Performance and Budget Integration & Strategic Performance and Budget Integration
Budgeting and Financial Management Track

Performance-based budgeting is based on the premise that each agency’s budget recommendations/requirements must be directly linked to an agency’s mission, goals, and objectives. OMB policy requires an integrated budget and performance submission describing outcomes and outputs in sufficient detail to adequately allow OMB to review an agency’s budget submission. To be consistent with this policy, agency budget submissions must include integration of performance measures that allow objective determination of an activity’s success in achieving its goals and the resources needed to achieve those goals. To execute this policy, it is imperative that agency budget requests be linked to performance to provide the means for determining what results are expected from the use of financial and personnel resources.

Dorothy Potter
Dorothy Potter
Professor of Practice - Government Financial Management and Leadership at National Defense University's College of Information and Cyberspace
David Harvey
David Harvey
CFO Academy Professor of Practice - Government Financial Management and Leadership at National Defense University - College of Information and Cyberspace
11:35-12:20
Diversity Equity and Inclusion
12:20-1:30
Lunch Break
1:30-2:15
Creating an organizational culture and enabling environment for continuous performance improvement
Performance Management and Evidence-Based Innovation Track

Federal managers often find themselves adopting a compliance focus when it comes to performance management, gathering data for KPIs, developing reports and essentially concerned more about “feeding the beast” and “answering the mail” rather than the value of performance management and improvement. This session will explore a range of strategies that managers and leaders can consider to create and mature a culture of continuous improvement that embraces collaboration, learning and innovation.

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Noha Gaber
Chief Strategy Officer at U.S. Department of Commerce, Economic Development Administration
2:20-3:05
Transforming Culture & Management with More Effective, Modern Meetings
Workforce Performance Track
3:10 - 3:55
Performance Management and Evidence-Based Innovation

June 15, 2022 Day 3

10:45-11:30
Growing Your Organization’s Commitment to Diversity, Equity, and Inclusion
Diversity Equity and Inclusion Track

Join a discussion on growing your knowledge of diversity, equity and inclusion (DEI) and hidden biases in regard to internal and external relationships. Increase your understanding on the impacts of hidden bias, how to identify our own biases, and strategies to remove biased behavior in your organization. Start to shift your DEI commitment into an actionable and accountable plan.  

Erika Stewart-1
Erica Stewart
Mayor of City of San Luis Obispo, CA
11:35-12:20
Budgeting and Financial Management
Heather Bray
Heather Bray
Financial Analyst/Fellow of City of Kansas, MO/ PI
12:20-1:30
Lunch Break
1:30-2:15
Process Management for Sustained Excellence in Customer Experience
Workforce Performance Track

No matter how nice you are to a customer, if it takes an elephant’s life span to get what they need, the CX is a flop. There is a tried-and-true way to make sure the time it takes to deliver a service/product and the quality are excellent and consistent. That way is “process management”. This presentation will explain the simple actions needed to manage a process and produce reliable service that can restore trust in government.

Christine Heflin-2
Christine Helfin
Office of the Deputy Secretary of US Department of Commerce
2:20-3:05
Performance Management and Evidence-Based Innovation
Nicole Puri
Nicole Puri
Chief Risk Officer US Department of Treasury

June 16, 2022 Day 4

8:00-8:50
Keynote
9:00-10:15
So You’ve Got a Plan. Now what? - Translating strategic plans into actions and results
Panel

How can you create a planning document for your organization that stands the test of time and doesn’t just sit on a shelf? Developing a strategic plan and establishing an ambitious performance framework can be difficult at the best of times. While CFO Act Agencies have the A-11 Part 6 as a guide to develop their new Agency Strategic Plans, current circumstances demand more agility and creativity in our planning and organizational performance management activities. This panel discussion with three Federal performance leaders will spotlight lessons learned and best practices for savvy strategic planning, opportunistic goal setting, and effective implementation during this time of change. 

Stephen Brockelman
Stephen Brockelman
U.S. General Services Administration
Lenora Stiles
Lenora Stiles
U.S. Department of the Treasury
Joshua Vogel 1
Joshua Vogel
U.S. General Services Administration
jason-bossie
Jason Bossie
U.S. Small Business Administration
10:15 - 10:45
Snack Break/ Networking
10:45 -11:30
Workforce Performance
Panel
11:35-12:20
Performance Management
Panel
12:20-1:30
Lunch Break
1:30- 2:15
DEI
Panel
2:20- 3:05
Budget and Finance
Panel
3:55- 4:15
Snack Break/ Networking
4:15- 5:00
Benchmark Your Experiences: Results of the Government Performance Management Survey
Panel

June 16, 2022 Day 5

10:45 -11:30
Technology for Transparency
Open Data and Transparency Track

Discuss successes and methods for creating efficiencies to build capacity towards transparency in the Federal Government.

Michael Peckham
Michael Peckham
Executive Officer, Acting Chief Financial Officer & Director Financial Management Portfolio, Program Support Center of U.S. Department of Health and Human Services (HHS)
11:35-12:20
Leveraging Crisis for Enhanced Resiliency and Sustainability
Reorganizing and Streamlining Programs
Kerry L. Bass
Kerry Bass
CEO & Principal of Potential To Reality Consulting, LLC.
12:20-1:30
Lunch Break
1:30- 2:15
Shaping the Future of Government with Data
Data Analytics and Data-Driven Decision

Cities churn out vast amounts of data 24x7. What happens when we start to convert this raw data into information, knowledge, and wisdom? Learn what happens when the City of Albuquerque combines technology, data, and the community to get people to classes quicker, get online, and spend family time in the park.

Mark Leech
Mark Leech
Deputy Director of Albuquerque
2:20-3:05
Centering Equity in Government Customer Experience
Improving Citizen Service Track
The best experiences happen when individuals are able to receive the services they need with minimal barriers present. Focusing on the customer allows experiences to be shaped by the customer but what happens when equity is not intentionally built into that focus? Centering equity while developing an intentional customer experience allows for the most vulnerable and underrepresented communities to navigate government with low barriers. This discussion will explore how you center equity in service design and delivery. 
Brittany Carter (2)
Brittany Carter
Research Analyst of King County, WA (Office of Performance, Strategy, and Budget)
3:10 - 3:55
Leveraging Data for Insights
Data Analytics and Data-Driven Decision-Making Track
Allison Cordell
Alisson Cordell
SAS U.S. Government and Public Sector or Maryland State and Local Government • District of Columbia

June 16, 2022 Day 6

10:45 -11:30
Equipping and Empowering Departments to Make Data-driven Decisions
Reorganizing and Streamlining Programs Track

The best decisions are made when operational units are empowered and equipped to make data-driven decisions. Attendees will learn about successful and unsuccessful efforts to empower and equip those departments. They will also learn how to develop a strategy that balances operational and enterprise-wide data analysis and decision making. This will be an interactive session where attendees will work on a strategy to democratize data-driven decision-making

Rafael Baptista-1
Rafael Baptista
Strategy and Innovation Director of Buncombe County Government
11:35-12:20
Research-Based Presentation
12:20-1:30
Lunch Break
1:30-2:15
Improving Citizen Service
Russ Jensen 1
Russ Jensen
Director of City of Knoxville, TN
2:20-3:05
Making Data-Driven Decisions Using ERM
Data Analytics and Data-Driven Decision-Making Track

This session will explore how to use ERM as a framework for making data-driven decisions. ERM helps organizations identify the most actionable data that can inform strategic decisions - for leaders as well managers and front-line staff. ERM can help foster a data-driven culture, ensure data is centralized and accessible, and identify the most critical key risk indicators (KRIs) for an organization.

Marianne Roth
Marianne Roth
Chief Risk Officer of Consumer Financial Protection Bureau
3:10 - 3:55
Performance Management without the Blame: Improving And Evaluating Services Across Organisational Boundaries With The Public Sector Scorecard.
Improving Citizen Service Track

Performance management is often implemented top down, with limited involvement from service users, staff or other relevant stakeholders. This talk will begin by discussing a number of critical success factors for successful implementation of performance management in government and how these are taken into account by the Public Sector Scorecard, an outcome-focussed performance management framework which adapts and extends the balanced scorecard to fit the culture and values of the public and third sectors. 

This talk will describe how the PSS works across organisational boundaries and involves service users, staff and other key stakeholders. Three case studies will be described: improving ethnic minority employment, reducing obesity, and integrating health and adult social care.

Max Moullin Headshot
Max Moullin
Director of Public Sector Scorecard Research Centre
3:55- 4:15
Snack/Networking
 

Register

Pricing

Virtual

$799

Live Q&A, polls, chat, and more

Networking Options (attendee matchmaking, network tables, one-to-one chats)

Event recording post-event

 

Discount Codes have to be applied at checkout

Virtual (Group Pricing)

$499

Live Q&A, polls, chat, and more

Networking Options (attendee matchmaking, network tables, one-to-one chats)

Event recording post-event

 

Group pricing applies for 2 or more tickets 

 

Media Partners

 

Frequently Asked Questions

The 2022 Government Performance Summit has been designed to help you and your team overcome your challenges by moving beyond basic measurement and reporting to better engage the executive team into driving transformational government performance improvement.
Are there special discounts for groups?

Yes, we have special discounts and benefits for groups of 5 or more. Please contact info@performanceinstitute.org to learn more about group pricing

Will the event be in-person or virtual?

We're so excited to announce we'll be going back to in-person events in 2022! However, we will also have a virtual option available for our event in case you are in another state, country or don't feel like traveling yet. 

How can I get my SF-182 form for GPS22 in order to get authorization?

We got you covered. Here are the completed SF-182 forms for the different options you have for attending the 2021 Government Performance Summit. Just download them, fill them up with your personal information and send them over to elena.mallo@performanceinstitute.org

Full GPS (16 CPE Credits)

How can I pay for the event?

You can pay for the event through our website, once you click on Buy Ticket you will be redirected to the checkout which will allow you to buy your ticket.

If you want to pay by check, please contact info@performanceinstitute.org

Will I get a certificate for my participation?

Absolutely! You'll get your participation certificate whether you participate in person or virtually!