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VIRTUAL-LIVE: MARCH 23 - 25, 2021


Register Now
March 23, 2021
8:00AM - 6:00PM
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Frequently Asked Questions

How can I get my SF-182 form for GPS21 in order to get authorization?

We got you covered. Here are the completed SF-182 forms for the different options you have for attending the 2021 Government Performance Summit. Just download them, fill them up with your personal information and send them over to jullie.ablao@performanceinstitute.org

1-day GPS (8 CPE Credits)

Full GPS (16 CPE Credits)

Full GPS + Workshop (24 CPE Credits)

How do I sign-up for the conference?

There are two ways you can sign up for GPS21. 

1. Sign-up and pay for your tickets through our website.

GPS21 (full conference)

GPS21 (full conference + workshop)

GPS21 (1-day ticket)

2. Contact jullie.ablao@performanceinstitute.org with your request and information. She'll be able to guide you through everything you need to know to register as well as group discounts.

How can I pay for the conference?

Here's a quick tutorial on how to do it through our website 

GPS21 (full conference)

GPS21 (full conference + workshop)

GPS21 (1-day ticket)

or you can also contact jullie.ablao@performanceinstitute.org  (858) 609-6169 

Please provide the following information in the email

First and Last Name


Do I have access to all of the educational sessions?

Of course, you will be given the opportunity to select which sessions you’d like to attend virtually.

Where can I find the speaker's presentations?

The presentations will be uploaded a few days before the conference, along with any other handouts associated with their presentation.  

Can I ask questions during the educational sessions?

 We encourage you to ask questions at any time using the chat area. A moderator will ask the presenter at the end of the session

Can I share my virtual conference login information with other members of my team?

For every paid registration to attend virtually, only one device (computer, laptop, tablet, phone) will be allowed to enter the virtual conference. The credits earned, the questions asked, and the polling conducted within that single login session are all tied to the account of the individual that purchased the virtual event. With that said, there is nothing stopping you from attending the virtual event and allowing your colleagues to enjoy the conference right next to you from wherever you are viewing the event!

How can I be sure that my computer will be compatible to watch the streamed sessions?

 You can toggle between their preferred devices for video consumption and networking. You can use the Web App on your desktop computer, or the Event App on their mobile device.  Either will allow you to communicate with the speakers, attendees and participate during the conference.

What if a session has already started but the stream isn’t working?

If something we are experiencing technical difficulty with the stream, please know that it is still being recorded. Please contact sandy@strategicmeetingint.com or the help inside Socio app on your mobile phone and we will do our best to help you get on.  


What time zone are the streamed sessions shown?

The sessions streamed live will follow the Eastern Time Zone.

How can I have the best conference virtual experience?

Get acclimated to the virtual platform before the event kicks off.  We will be posting how to use the platform video on the website.  

Participate and engage in the chat and our networking room.  

Most of all, HAVE FUN! 

Terms and Conditions

These terms and conditions establish the rules for the registration and purchase of tickets for the 2021 Government Performance Summit or any other related events and the terms and conditions for the attendance.

The Performance Institute reserves the right to change these terms and conditions at any time. Any amended terms and conditions will be posted on this website. The current terms are applicable starting July 27, 2020.


Agreement: means the agreement between you and the Performance Institute regarding the purchasing of a ticket for The 2021 Government Performance Summit, including these Terms and Conditions.

Ticket: the document that serves as an admission ticket for 2021 Government Performance Summit, including electronic tickets.

Website: the performanceinstitute.org website

The Performance Institute: the official organizer of the 2021 Government Performance Summit, US-registered company, headquartered in Arlington, Virginia (3101 Wilson Boulevard, Suite 250)

You: means every legal entity or natural person that enters into an agreement with the Performance Institute by purchasing a ticket an event.


Deviations from these Terms and Conditions shall only apply when agreed in writing between You and the Performance Institute. The applicability of any of your purchasing or other general terms and conditions is expressly rejected unless agreed otherwise by the Performance Institute in writing. By purchasing a Ticket for an Event, You agree to comply with and be bound by these Terms and Conditions.

The Performance Institute has provided You with these Terms and Conditions before concluding the Agreement. The Terms and Conditions can be consulted via the Website www.performanceinstitute.org/gps20/terms-and-conditions/.


I hereby give my consent for The Performance Institute to collect, process and use my personal data for the purposes of processing the purchase of my ticket and for any other use to which I have consented, including the importation of contact information for which I have provided my explicit prior consent.


By clicking the button “Order Confirmation” and introducing option for Payment method, you will complete the Ticket Purchasing Process on the Website. Therefore, you conclude an agreement with The Performance Institute for the purchase of a Ticket. Therefore, it is necessary that You have filled in all necessary fields on the order form and have accepted these Terms and Conditions.

You hereby give your consent for the mandatory and voluntary data collected from you in the course of purchasing and or registering for tickets sold by The Performance Institute, via its agreed ticketing partner, Tovuti or any other ticketing platform, used for this purpose solely.

You further give your permission for your user account details to be stored. You acknowledge that You may provide The Performance Institute a reasonable timeframe to remove your details at any time that you no longer wish them to be stored. You acknowledge and accept that your data will be used for commercial purposes in accordance with this Data Protection Policy and Privacy Notice and will be retained and stored for this purpose. Should you wish your data to be removed, you must request The Performance Institute to do so in writing. Requests will be processed within a 30-day period.

Requests can be emailed to jullie.ablao@performanceinstitute.org or addressed to: The Performance Institute, 3101 Wilson Boulevard, Suite 250, Arlington, VA.


You cannot resell a ticket. This includes all types of tickets or VIP invitations that may grant access to the event, in part or in full. Doing so will void the ticket and the ticket holder will not gain entry into the event.

All tickets must be assigned to an attendee, and all attendee details must be 100% complete within 30 days of receipt of your ticket, but no later than 5 days prior to the event dates. For the avoidance of doubt, this includes name, job title, company name, e-mail address, and phone number. Ticket reassignment after this date is prohibited.

If you have secured a complimentary ticket but have already bought a ticket, you are not eligible for a refund.

Delivery Policy

Once a successful purchase transaction has been completed, tickets are delivered in electronic soft-copy via email to the email address nominated by the purchaser. The ticket acts as a receipt for the transaction and can be used to redeem entry at the event listed on the ticket.

You must pay the registration fee prior to the start of the Event. The Performance Institute can ask for on-the-spot online payment in case no fees are received yet. There are no sales at the door of the venue, as it is a virtual event.

When you register a Ticket and choose the ‘order by bank transfer’ option, you’ll be obliged to pay the invoice within fifteen (15) days of the invoice date, but no later than five (5) days prior to the Event.

Refund & Cancellation Policy

All purchases of tickets for conferences and events are non-refundable. Your ticket remains the property of The Performance Institute and is a personal revocable license, which may be withdrawn, and admission refused at any time upon a refund of the printed registration price.

The tickets purchased are for your own personal use or that of your business only and may not be resold under any circumstances, including but not limited to use as part of any promotion or competition, unless such mechanism has been approved by The Performance Institute, or is part of an agreed and signed partnership with The Performance Institute. Where there has been any resale or attempted resale of any tickets (or any other breach of this term), we reserve the right to cancel the relevant tickets with immediate effect.

The Performance Institute will not be responsible for any tickets that are lost or stolen. The unauthorized use of photographic and recording equipment at events and conferences is prohibited. You consent to film and sound recording as attendees at any event or conference.

You bare the risk of loss, theft, misappropriation or damage of the Ticket after The Performance Institute has sent the confirmation e-mail with the Ticket. You are advised to save the confirmation e-mail carefully and if You have not received the confirmation e-mail within 24 (twenty-four) hours, to contact The Performance Institute, team, via E-mail: jullie.ablao@performanceinstitute.org, Facebook messenger: https://www.facebook.com/PerformanceInst

The Performance Institute will not be liable for the granting of any visas that are required to attend any event or conference. Invitations to serve this purpose may be issued upon request (email jullie.ablao@performanceinstitute.org) but shall not feature any official seal/ stamp/ affidavit from the corresponding authorities.

Name changes will be facilitated free of charge. No name changes will be facilitated 5 working days prior to the commencement of the event and the ticket price will be forfeited.

For questions about registration or assistance with any registration problems, please contact us at jullie.ablao@performanceinstitute.org.


The Performance Institute is not responsible for any loss or damage of any kind incurred as a result of substitution, alteration, cancellation or postponement of an Event. In the case of an unexpected incident or force majeure, The Performance Institute reserves the right to make changes to the date and time for all parts of the Event at least one (1) week prior to the Event. In the case of rescheduling of an Event, You may return your Ticket(s) before a deadline set by The Performance Institute, however, preferably immediately after the announcement of the new Event date. After the deadline has expired, The Performance Institute will not be obligated to reimburse any registration fees.

The Performance Institute reserves the right to make changes to the Events at a date less than one week before the Event if there is a justified reason to do so, such as unexpected problems with the venue, or if a speaker is prevented from participating. Please note that, while speakers and topics are confirmed at the time of publishing, circumstances beyond the control of The Performance Institute may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, The Performance Institute reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to You whatsoever. Any substitutions or alterations will be updated on the Website as soon as possible.

Aforementioned Code of Conduct is also available at the Event venue at the The Performance Institute information desk.

The Performance Institute preserves the right to refuse Your admission to the Event for any behaviour The Performance Institute deems unacceptable, or if You breach any of the Terms and Conditions.

Age Limit

If You are under the age of 18, You are not allowed to visit the Event venue before, during or after an Event, unless permission is provided by The Performance Institute under the conditions set by The Performance Institute.

Intellectual Property

The possession of a Ticket or admission to an Event does not grant you permission to use any intellectual property, including logo, website, trademark or any other proprietary right of The Performance Institute or any third party, such as other guests or speakers at an Event.


When personal information (e.g. name, e-mail address, phone number) is provided through The Performance Institute website or directly to us by e-mail, you give consent to The Performance Institute for:

  • Processing and managing your personal data to perform all necessary actions to give effect to your request or instructions
  • Retaining a record of all relevant communications (e.g. email) to process your request or instructions

The Performance Institute may also collect the following information about you:

  • Information that you provide by filling in forms on our site.
  • Name and physical shipping, contact and payment addresses.
  • Email address and telephone numbers
  • Social Media profiles, e.g. Facebook, Twitter, Linkedin

If you contact us we may keep a record of that correspondence.

Information we receive from credit reference and fraud detection agencies or other third parties we may use to verify your information. We may ask you to complete surveys for research purposes, although you do not have to respond to them.

Use of Personal Data for Advertising Purposes

The Performance Institute will not share your address, e-mail address, credit card information or personal information to any third party without your permission. You hereby give your consent for The Performance Institute to store the following types of data as a profile for internal purposes:

  • Mandatory and voluntary data collected when purchasing tickets.
  • Mandatory and voluntary data collected when providing opt-in consent.
  • Voluntary disclosures when participating in online surveys.
  • Data collected from any connected social media for which you have provided my explicit prior consent.

Right of Access

You have a right to be given a copy of any of your personal data held by The Performance Institute in accordance with section 4 of the Data Protection Acts subject to certain exceptions. Requests for a copy of your personal data can be emailed to jullie.ablao@performanceinstitute.org or addressed to: The Performance Institute, 3101 Wilson Boulevard, Suite 250, Arlington, VA.

Right of Rectification or Erasure

If The Performance Institute holds incorrect information about you which was originally submitted by you through the The Performance Institute website, you have the right to have the data amended. Further, you have the right to have any information you have sent to us via this website erased.

To request your right to rectification and/or erasure please send your request to jullie.ablao@performanceinstitute.org or, in writing, addressed to: The Performance Institute, 3101 Wilson Boulevard, Suite 250, Arlington, VA.

Requests should include:

  • Your name and address.
  • A description of the specific personal data you wish rectified/ erased.


The security of your Personal Information is important to us. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, The Performance Institute cannot guarantee its absolute security and cannot accept any liability where the security of your Personal Information is compromised.


The Performance Institute reserves the right to modify this Data Protection Policy and Declaration of Consent at any time. Any changes will be posted on the www.performancinstitute.org website and other places we deem appropriate so that you are aware of the changes.

Complaints can be made to jullie.ablao@performanceinstitute.org. We will endeavour to resolve any customer complaints where reasonable.


The Performance Institute is not responsible for any loss or damage as a result of a substitution, alteration, cancellation or postponement of an event. The Performance Institute shall assume no liability whatsoever in the circumstances that an event is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of an event impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency.

Please note that while speakers and topics are confirmed at the time of publishing of the agenda, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, The Performance Institute reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.


You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the terms by you or any other liabilities incurred by us arising out of your use of the website, or use by any other person accessing the website using your pc or internet access account.

The Agreement between You and The Performance Institute, these Terms and Conditions, the Data Protection Policy are exclusively governed by US law.

Any dispute arising from the Agreement, these Terms and Conditions or the Data Protection Declaration and Privacy Notice will be submitted to the competent US Courts.

Here is what previous attendees are saying about the Government Performance Summit:

Thank you for putting on a wonderful and enlightening series of presentations. The content of the presentations were informative, thought-provoking , motivational and extremely educational for me and my team.
  • - GPS 2020 ATTENDEE
You guys really pulled it off in spite of the virtual challenges that we are all forced to endure at this time. Spectacular effort!!!
  • - GPS 2020 ATTENDEE
I'm blown away by the quality of this virtual event. GPS is a very valuable experience, not just a summit.
  • - GPS 2020 ATTENDEE
The professionals at PI are dedicated to telling the story behind good government. Their passion is performance and it shows in every product and service they provide.
  • - GPS 2017 ATTENDEE
The event was excellent. I will see you next year!
  • – GPS 2015 ATTENDEE