Process Improvement

Utilizing Lean tools will allow you to eliminate waste and dramatically improve process cycle time. Mapping out your processes and determining the value stream, all while setting up a standard of work, will help you define the root causes of backlogs and bottlenecks in order to reduce non-value added steps.

Six Sigma
Applying Six Sigma tools to your process improvement efforts will allow you to dramatically reduce process defects and improve quality. By combining Six Sigma with Lean, you receive a robust toolset that will allow your organization to operate “better, faster, cheaper.” Lean Six Sigma will equip you with the tools to reduce cycle time, improve quality and achieve cost savings.

Voice of the Customer
The most important aspect of process improvement is the aim of delivering the highest quality service to your internal and external customers. Through effective focus groups, market surveys and listening to feedback, dramatic adjustments can be made to organizational processes to deliver the highest quality service and maintain a high level of customer satisfaction.

Change Management
Deploying a process improvement initiative is not an easy task. It often requires an organizational culture shift away from the “norm” of how work was performed in the past. It can be difficult to overcome the “flavor of the month” mentality, and it is imperative that senior leadership buy-in to the initiative and stand ready to support it. It is also important to gain some “quick wins” to show the naysayers that positive results are attainable and can be realized quickly.

Designed for:

  • Chief Quality Officers
  • Quality Managers
  • Project Managers
  • Program Managers
  • Process Improvement Managers
  • City Managers
  • Government Contractors
  • Financial Managers