Performance Institute Blog http://www.performanceinstitute.org/blog en Wed, 12 Oct 2022 14:00:02 GMT 2022-10-12T14:00:02Z en A Workforce That “Grazes” on Change http://www.performanceinstitute.org/blog/driving-high-performance-a-workforce-that-grazes-on-change <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/driving-high-performance-a-workforce-that-grazes-on-change" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/cheerful-business-partners-shaking-hands.jpg" alt="A Workforce That “Grazes” on Change" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="text-align: justify;"><span>In our August post </span><a href="http://www.performanceinstitute.org/blog/driving-high-performance" style="font-weight: bold;">Driving High Performance: Enhance Talent and Capability to Achieve Results</a><span><a href="http://www.performanceinstitute.org/blog/driving-high-performance">&nbsp;</a>we presented this equation:&nbsp; </span><strong><i><span>Available Talent + Performance Capability = Desired Results</span></i></strong><span>.&nbsp; In today’s post, we will elaborate on the </span><strong><i><span>Available Talent</span></i></strong><span> variable in that equation.</span><span>&nbsp;</span></p> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/driving-high-performance-a-workforce-that-grazes-on-change" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/cheerful-business-partners-shaking-hands.jpg" alt="A Workforce That “Grazes” on Change" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="text-align: justify;"><span>In our August post </span><a href="http://www.performanceinstitute.org/blog/driving-high-performance" style="font-weight: bold;">Driving High Performance: Enhance Talent and Capability to Achieve Results</a><span><a href="http://www.performanceinstitute.org/blog/driving-high-performance">&nbsp;</a>we presented this equation:&nbsp; </span><strong><i><span>Available Talent + Performance Capability = Desired Results</span></i></strong><span>.&nbsp; In today’s post, we will elaborate on the </span><strong><i><span>Available Talent</span></i></strong><span> variable in that equation.</span><span>&nbsp;</span></p> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Fdriving-high-performance-a-workforce-that-grazes-on-change&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Performance Management Wed, 12 Oct 2022 14:00:00 GMT thomas.dobrydney@performanceinstitute.org (Thomas Dobrydney) http://www.performanceinstitute.org/blog/driving-high-performance-a-workforce-that-grazes-on-change 2022-10-12T14:00:00Z Factors that Influence Strategic Planning in your Organization http://www.performanceinstitute.org/blog/factors-that-influence-strategic-planning-in-your-organization <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/factors-that-influence-strategic-planning-in-your-organization" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Factors%20that%20influence%20Strategic%20planning%20.jpeg" alt="Factors that Influence Strategic Planning in your Organization" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>Strategic planning requires a significant amount of data to perform efficiently. The majority of government agencies focus on data analytics, performance measurement, and perhaps even engagement from the members and community. However, other factors might influence your strategic plan and its ability to meet your goals.</p> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/factors-that-influence-strategic-planning-in-your-organization" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Factors%20that%20influence%20Strategic%20planning%20.jpeg" alt="Factors that Influence Strategic Planning in your Organization" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>Strategic planning requires a significant amount of data to perform efficiently. The majority of government agencies focus on data analytics, performance measurement, and perhaps even engagement from the members and community. However, other factors might influence your strategic plan and its ability to meet your goals.</p> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Ffactors-that-influence-strategic-planning-in-your-organization&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Mon, 19 Sep 2022 14:00:00 GMT jeffrey.yefsky@5xtechnology.com (Jeffrey Yefsky) http://www.performanceinstitute.org/blog/factors-that-influence-strategic-planning-in-your-organization 2022-09-19T14:00:00Z Strategic Planning: Apply Long-Term Strategies for Your Organization http://www.performanceinstitute.org/blog/strategic-planning-apply-long-term-strategies-for-your-organization <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/strategic-planning-apply-long-term-strategies-for-your-organization" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Cycles%20of%20Strategic%20Planning%20.jpeg" alt="Strategic Planning: Apply Long-Term Strategies for Your Organization" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>The government environment is a highly volatile one and may easily change with the addition of new laws. As a result, agencies are tempted to adopt a reactive strategy instead of going for a proactive one. The problem is that a reactive strategy is only usable in the short term, which is why you need to go proactive: keeping your goals in the long term.</p> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/strategic-planning-apply-long-term-strategies-for-your-organization" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Cycles%20of%20Strategic%20Planning%20.jpeg" alt="Strategic Planning: Apply Long-Term Strategies for Your Organization" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>The government environment is a highly volatile one and may easily change with the addition of new laws. As a result, agencies are tempted to adopt a reactive strategy instead of going for a proactive one. The problem is that a reactive strategy is only usable in the short term, which is why you need to go proactive: keeping your goals in the long term.</p> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Fstrategic-planning-apply-long-term-strategies-for-your-organization&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Tue, 06 Sep 2022 14:22:32 GMT jeffrey.yefsky@5xtechnology.com (Jeffrey Yefsky) http://www.performanceinstitute.org/blog/strategic-planning-apply-long-term-strategies-for-your-organization 2022-09-06T14:22:32Z Driving High Performance: Enhance Talent and Capability to Achieve Results http://www.performanceinstitute.org/blog/driving-high-performance <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/driving-high-performance" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/United%20team%20piling%20up%20their%20hands%20in%20the%20workplace.jpeg" alt="Driving High Performance: Enhance Talent and Capability to Achieve Results" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="text-align: justify;"><span>Federal government organizations have long been challenged to develop a performance improvement culture.&nbsp; Legislation such as the </span><a href="https://obamawhitehouse.archives.gov/omb/mgmt-gpra/index-gpra" style="font-weight: bold;"><i>Clinton-era Government Performance Results Act (GPRA)</i></a><span> and its Bush-era successor </span><a href="https://www.congress.gov/111/plaws/publ352/PLAW-111publ352.pdf" style="font-weight: bold;"><i>GPRA Modernization Act (GPRAMA)</i></a><span><span style="font-weight: bold;">,</span> as well as several other pieces of legislation and executive-branch guidance, were intended to drive improved performance in delivering government services for the American public.</span><span>&nbsp;</span></p> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/driving-high-performance" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/United%20team%20piling%20up%20their%20hands%20in%20the%20workplace.jpeg" alt="Driving High Performance: Enhance Talent and Capability to Achieve Results" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="text-align: justify;"><span>Federal government organizations have long been challenged to develop a performance improvement culture.&nbsp; Legislation such as the </span><a href="https://obamawhitehouse.archives.gov/omb/mgmt-gpra/index-gpra" style="font-weight: bold;"><i>Clinton-era Government Performance Results Act (GPRA)</i></a><span> and its Bush-era successor </span><a href="https://www.congress.gov/111/plaws/publ352/PLAW-111publ352.pdf" style="font-weight: bold;"><i>GPRA Modernization Act (GPRAMA)</i></a><span><span style="font-weight: bold;">,</span> as well as several other pieces of legislation and executive-branch guidance, were intended to drive improved performance in delivering government services for the American public.</span><span>&nbsp;</span></p> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Fdriving-high-performance&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Performance Management Workforce Management Employee Performance Mon, 01 Aug 2022 17:22:53 GMT thomas.dobrydney@performanceinstitute.org (Thomas Dobrydney) http://www.performanceinstitute.org/blog/driving-high-performance 2022-08-01T17:22:53Z Data and Citizen Satisfaction: How can you use it to tell your story? | Performance Institute http://www.performanceinstitute.org/blog/data-and-citizen-satisfaction <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/data-and-citizen-satisfaction" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Close%20up%20of%20human%20hand%20drawing%20career%20ladder%20with%20chalk.jpeg" alt="Data and Citizen Satisfaction: How can you use it to tell your story? | Performance Institute" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2 style="font-weight: bold;">Citizen Satisfaction, how do we turn it to make it work for us?</h2> <p>Everyone wants to know what citizens think and if we are meeting their ideas of what we, the government, should be doing. The real question is how do we turn<a href="http://www.performanceinstitute.org/blog/driving-citizen-satisfaction"> citizen satisfaction</a> into letting citizens know what they should be receiving. <span style="font-weight: bold;">So often we drive what we do based on what the citizen is saying they want, but is that really what you should be doing?</span></p> <h3 style="font-weight: bold;">Your strategic plan, the first part of your story</h3> <p>A correctly completed <a href="https://consciousgovernance.com/strategic-planning"><span style="font-weight: bold;">strategic plan</span> </a>will outline the basics of what you do and why you are doing it from the top down. It sets the stage for everything under your control to have not only a plan and outcomes but targets and goals. This is the first part in telling your story, without a strong plan and direction you become more open to everyone wanting you to cater to the needs of the different citizens versus the citizens receiving the best service possible because you have a strong plan.</p> <p>Having a strong plan isn’t always just enough, you must also show the citizens and other interested parties how your plan will work to provide them the service they require, here are a few steps in accomplishing that: <span style="font-weight: bold;">Performance Measures, Goals, and Targets.</span></p> <h3 style="font-weight: bold;">Letting performance measures guide you</h3> <p style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; padding-left: 0cm;"><span style="font-size: 16px; color: #0e101a;">Performance measures will help tell the story of how you are doing this year or right now. These are road maps for the year that tell you how you are doing to accomplish your strategic plan. By creating the correct performance measures you can let citizens and other interested parties know how you are coming along this year.</span></p> <ul style="line-height: 1.15;"> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="font-size: 16px;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>Effective performance measures</strong> should measure what you are doing this year to accomplish the outcomes established in your strategic plan. Using these over the course of the year, you can tell if you are headed in the direction you need to be to accomplish these</span></span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="font-size: 16px;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>The performance measures</strong> will tell your story using data in a way that is more easily understood.</span></span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="font-size: 16px;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>Combining performance measures with goals and targets</strong> will add depth to your data and allow anyone looking at your measures to see if you are doing what you should be doing. All of this combined will back up your strategic plan and ultimately let everyone who is interested see that you are doing as you should be doing, not just based on a citizen, but what is best for all citizens.</span></span></li> </ul> <h3>Goals and Targets</h3> <p><span style="font-size: 16px;"><span style="color: #0e101a;">Using goals and targets to supplement your measures adds validity to your data. From here citizens and others wanting to know can look at your measures and not just see data but see if your data is trending in a way it should be trending.</span></span></p> <ol style="font-size: 16px; line-height: 1.15;"> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"><strong>For each performance measure set your goal,</strong> your long term goal (longer than one year), and your short term goal (what your measurements should be at the end of the year)</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>For each goal set a target,</strong> these can be done in many ways. Many times by benchmarking yourselves (what have you done and what can you do in that time frame) as well as using benchmarks from other high performing organizations (these can tell you where you should be to be a high performing organization)</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;">By showing all of this information your strategic plan and measures become<strong> more than just data</strong> they become your story.</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>The story tells citizens and others how you are doing,</strong> are you doing what you set out to do, is what you are doing accomplishing the outcomes, and the strategic plan for what you do?</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;">Using all of this you can begin to show that using only citizen satisfaction to drive is not always what you should do. <strong>It allows you back in control of your story,</strong> your fate to let the citizens and others know what you should be doing and if you are accomplishing it.</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;">If you are accomplishing it correctly,<strong> citizens should see an improvement</strong> regardless of what they thought at the last survey and you are doing right by all citizens, not just a few.</span></li> </ol> <h3 style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; padding-left: 0cm; font-weight: bold;">How do I create a strategic plan, performance measures, goals, and targets?</h3> <p><span style="font-weight: bold;">The Performance Institute</span> has several classes to help push your organization from being driven into the driving seat. The <a href="http://www.performanceinstitute.org/training">entry-level classes</a> will help you create a <a href="http://www.performanceinstitute.org/training/strategic-planning" style="font-weight: bold;">strategic plan</a> that will lead your organization into the future with long-term outcomes that will set you up for success. The second part of the week will help you develop <a href="http://www.performanceinstitute.org/training/performance-measures"><span style="font-weight: bold;">performance measures</span></a> to show you are headed in the right direction, or if you are not, you still have time to change what you are doing to achieve your long-term goal. Finally, you will wrap it all together with learning to set <a href="http://www.performanceinstitute.org/training/benchmarking" style="font-weight: bold;">benchmarks</a> to show your success. These classes when used together will help drive your organization into one that is high-performing and proactive thus you will drive satisfaction, instead of always chasing satisfaction. For a deeper dive into data analytics and using data to drive your organization there is a<a href="http://www.performanceinstitute.org/training/data-analytics-week" style="font-weight: bold;"> data analytics </a>class through the Performance Institute to help you on your way to success.</p> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/data-and-citizen-satisfaction" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Close%20up%20of%20human%20hand%20drawing%20career%20ladder%20with%20chalk.jpeg" alt="Data and Citizen Satisfaction: How can you use it to tell your story? | Performance Institute" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2 style="font-weight: bold;">Citizen Satisfaction, how do we turn it to make it work for us?</h2> <p>Everyone wants to know what citizens think and if we are meeting their ideas of what we, the government, should be doing. The real question is how do we turn<a href="http://www.performanceinstitute.org/blog/driving-citizen-satisfaction"> citizen satisfaction</a> into letting citizens know what they should be receiving. <span style="font-weight: bold;">So often we drive what we do based on what the citizen is saying they want, but is that really what you should be doing?</span></p> <h3 style="font-weight: bold;">Your strategic plan, the first part of your story</h3> <p>A correctly completed <a href="https://consciousgovernance.com/strategic-planning"><span style="font-weight: bold;">strategic plan</span> </a>will outline the basics of what you do and why you are doing it from the top down. It sets the stage for everything under your control to have not only a plan and outcomes but targets and goals. This is the first part in telling your story, without a strong plan and direction you become more open to everyone wanting you to cater to the needs of the different citizens versus the citizens receiving the best service possible because you have a strong plan.</p> <p>Having a strong plan isn’t always just enough, you must also show the citizens and other interested parties how your plan will work to provide them the service they require, here are a few steps in accomplishing that: <span style="font-weight: bold;">Performance Measures, Goals, and Targets.</span></p> <h3 style="font-weight: bold;">Letting performance measures guide you</h3> <p style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; padding-left: 0cm;"><span style="font-size: 16px; color: #0e101a;">Performance measures will help tell the story of how you are doing this year or right now. These are road maps for the year that tell you how you are doing to accomplish your strategic plan. By creating the correct performance measures you can let citizens and other interested parties know how you are coming along this year.</span></p> <ul style="line-height: 1.15;"> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="font-size: 16px;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>Effective performance measures</strong> should measure what you are doing this year to accomplish the outcomes established in your strategic plan. Using these over the course of the year, you can tell if you are headed in the direction you need to be to accomplish these</span></span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="font-size: 16px;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>The performance measures</strong> will tell your story using data in a way that is more easily understood.</span></span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="font-size: 16px;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>Combining performance measures with goals and targets</strong> will add depth to your data and allow anyone looking at your measures to see if you are doing what you should be doing. All of this combined will back up your strategic plan and ultimately let everyone who is interested see that you are doing as you should be doing, not just based on a citizen, but what is best for all citizens.</span></span></li> </ul> <h3>Goals and Targets</h3> <p><span style="font-size: 16px;"><span style="color: #0e101a;">Using goals and targets to supplement your measures adds validity to your data. From here citizens and others wanting to know can look at your measures and not just see data but see if your data is trending in a way it should be trending.</span></span></p> <ol style="font-size: 16px; line-height: 1.15;"> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"><strong>For each performance measure set your goal,</strong> your long term goal (longer than one year), and your short term goal (what your measurements should be at the end of the year)</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>For each goal set a target,</strong> these can be done in many ways. Many times by benchmarking yourselves (what have you done and what can you do in that time frame) as well as using benchmarks from other high performing organizations (these can tell you where you should be to be a high performing organization)</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;">By showing all of this information your strategic plan and measures become<strong> more than just data</strong> they become your story.</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;"><strong>The story tells citizens and others how you are doing,</strong> are you doing what you set out to do, is what you are doing accomplishing the outcomes, and the strategic plan for what you do?</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;">Using all of this you can begin to show that using only citizen satisfaction to drive is not always what you should do. <strong>It allows you back in control of your story,</strong> your fate to let the citizens and others know what you should be doing and if you are accomplishing it.</span></li> <li style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt;"><span style="color: #0e101a;"> </span><span style="color: #0e101a;">If you are accomplishing it correctly,<strong> citizens should see an improvement</strong> regardless of what they thought at the last survey and you are doing right by all citizens, not just a few.</span></li> </ol> <h3 style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; padding-left: 0cm; font-weight: bold;">How do I create a strategic plan, performance measures, goals, and targets?</h3> <p><span style="font-weight: bold;">The Performance Institute</span> has several classes to help push your organization from being driven into the driving seat. The <a href="http://www.performanceinstitute.org/training">entry-level classes</a> will help you create a <a href="http://www.performanceinstitute.org/training/strategic-planning" style="font-weight: bold;">strategic plan</a> that will lead your organization into the future with long-term outcomes that will set you up for success. The second part of the week will help you develop <a href="http://www.performanceinstitute.org/training/performance-measures"><span style="font-weight: bold;">performance measures</span></a> to show you are headed in the right direction, or if you are not, you still have time to change what you are doing to achieve your long-term goal. Finally, you will wrap it all together with learning to set <a href="http://www.performanceinstitute.org/training/benchmarking" style="font-weight: bold;">benchmarks</a> to show your success. These classes when used together will help drive your organization into one that is high-performing and proactive thus you will drive satisfaction, instead of always chasing satisfaction. For a deeper dive into data analytics and using data to drive your organization there is a<a href="http://www.performanceinstitute.org/training/data-analytics-week" style="font-weight: bold;"> data analytics </a>class through the Performance Institute to help you on your way to success.</p> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Fdata-and-citizen-satisfaction&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> government performance government data Citizen Satisfaction Thu, 11 Nov 2021 22:01:02 GMT http://www.performanceinstitute.org/blog/data-and-citizen-satisfaction 2021-11-11T22:01:02Z Heather Bray PI Welcomes New Fellow: Steven Lagan http://www.performanceinstitute.org/blog/steven-lagan <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/steven-lagan" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Photo-Lagan-Jul-26-2021-09-58-06-35-PM.jpeg" alt="PI Welcomes New Fellow: Steven Lagan" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-weight: bold;"><em>Steven brings a new perspective and skillset on operational research and quality improvement to the team.&nbsp;</em></p> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/steven-lagan" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Photo-Lagan-Jul-26-2021-09-58-06-35-PM.jpeg" alt="PI Welcomes New Fellow: Steven Lagan" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-weight: bold;"><em>Steven brings a new perspective and skillset on operational research and quality improvement to the team.&nbsp;</em></p> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Fsteven-lagan&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Performance Management government performance Mon, 26 Jul 2021 21:58:17 GMT http://www.performanceinstitute.org/blog/steven-lagan 2021-07-26T21:58:17Z Performance Institute Citizen Satisfaction: Driving Citizen Satisfaction, Not Letting It Drive You | Performance Institute http://www.performanceinstitute.org/blog/driving-citizen-satisfaction <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/driving-citizen-satisfaction" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Young%20woman%20touching%20future%20technology%20social%20network%20button.jpeg" alt="Citizen satisfaction in government" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2 style="font-weight: bold;">Citizen Satisfaction, What Does it Tell Us?</h2> <p>The level of <a href="https://www.mckinsey.com/~/media/mckinsey/industries/public%20and%20social%20sector/our%20insights/how%20us%20state%20governments%20can%20improve%20customer%20service/putting%20citizens%20first%20how%20to%20improve%20citizens%20experience%20and%20satisfaction%20with%20government%20services.pdf" style="font-weight: bold;">citizen satisfaction</a> with government entities is usually used to measure how the entity is doing and citizens' opinions on their organization or projects. It is also used in data meetings to show how areas are doing based on complaints and used to fund areas based on what citizens say is needed. In most of these cases, citizen satisfaction is driving what you are doing, how you are doing it, and how the citizens are perceiving it. However, in most cases, it doesn’t lead to accomplishing goals. Many agencies let it drive specific items that need to be fixed instead of accomplishing the actual goal of correctly maintaining assets or administering a program (thus driving citizen satisfaction).<span style="font-weight: bold;"> If we use strategic planning and logic models we can drive citizen satisfaction to show progress towards accomplishing the actual goals needed to get to the root of the problem.</span></p> <h3 style="font-weight: bold;">Using Strategic Planning to Fix Satisfaction</h3> <p>By developing a strategic plan, you can start to offset the idea that citizen satisfaction should drive what you do. <span style="font-weight: bold;">Truly what you do should be the driver of strong citizen satisfaction.</span> By working to develop a strong strategic plan, you will complete the first step in directing citizen satisfaction.</p> <p>Working to create a strategic plan will set the long-term outcomes needed to succeed. By using the long-term outcomes you will be able to drive citizen satisfaction. A few parts needed to drive satisfaction<span style="font-weight: bold;">: Strategic Planning, Long-Term Outcomes, and Logic Modeling.</span></p> <h3 style="font-weight: bold;">Driving Citizen Satisfaction with Logic Modeling</h3> <p>Your<a href="http://www.performanceinstitute.org/solutions/logic-model" style="font-weight: bold; font-style: italic;"> logic model </a>is going to be your daily roadmap to driving satisfaction. Once you have your strategic plan completed and know where you want to be, your long-term outcomes will jump from there. The road map to completing these will be in your logic model:</p> <ul> <li> <h5>Strategic Planning - Effective Strategic Planning will give your organization/program a plan forward. If done correctly it will allow you to develop where you should be in 5 years and then give you a path forward.</h5> </li> <li> <h5>Long-term Outcomes – Your long-term outcomes will be your base goals to base your operations on. These are the how on the way you accomplish your strategic plan, they will be the driver to succeed.</h5> </li> <li> <h5>&nbsp;Logic Model- The logic model will be the bridge to connect what you do and why you were doing it to your strategic plan. It will show your long-term goals and what you need and how to accomplish them as well as what your short-term goals should be (ie. one fiscal year) and what you need to accomplish those goals (ie. people, commodities, contracts, etc…)</h5> </li> </ul> <p><br><span style="font-weight: bold;">Logic modeling will lead you to the driver's seat.</span> It will lay out what you need to do to get to the ultimate goal. By completing and following this, you will be proactive in what you do. Only by proactively completing your goals will you be able to drive satisfaction.</p> <h3 style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; padding-left: 0cm; font-weight: bold;">How do I create a Strategic Plan, Long-Term Outcomes, and Logic Modeling?</h3> <p>Assuming your strategic plan, outcomes and logic model are correct you will be able to proactively control what you do. <span style="font-weight: bold;">By <a href="http://www.performanceinstitute.org/blog/transparency-management-government">proactively controlling what you do</a>, you will be able to anticipate the needs of the citizens and have a plan to complete the need before it becomes a need.</span> Proactivity will allow an organization to solve the problem before the citizen realizes it is a problem and following your roadmap, you will complete many issues before they become complaints, and even if there are complaints, you will already have a plan on how to handle the issue and still be one step ahead of the citizen. <span style="font-weight: bold;">Thus, driving citizen satisfaction, not letting it drive you.</span></p> <p><span style="font-weight: bold;">The Performance Institute has several classes to help push your organization from being driven into the driving seat.</span> The entry-level classes will help you create a <a href="http://www.performanceinstitute.org/training/strategic-planning" style="font-weight: bold; font-style: italic;">strategic plan</a> that will lead your organization into the future with long-term outcomes that will set you up for success. The second part of the week will help you develop <a href="http://www.performanceinstitute.org/training/performance-measures" style="font-weight: bold; font-style: italic;">performance measures</a> to show you are headed in the right direction, or if you are not, you still have time to change what you are doing to achieve your long-term goal. Finally, you will wrap it all together with learning to set <a href="http://www.performanceinstitute.org/training/benchmarking" style="font-weight: bold; font-style: italic;">benchmarks</a> to show your success. <span style="font-weight: bold;">These classes when used together will help drive your organization into one that is high-performing and proactive thus you will drive satisfaction, instead of always chasing satisfaction.</span></p> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/driving-citizen-satisfaction" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Young%20woman%20touching%20future%20technology%20social%20network%20button.jpeg" alt="Citizen satisfaction in government" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2 style="font-weight: bold;">Citizen Satisfaction, What Does it Tell Us?</h2> <p>The level of <a href="https://www.mckinsey.com/~/media/mckinsey/industries/public%20and%20social%20sector/our%20insights/how%20us%20state%20governments%20can%20improve%20customer%20service/putting%20citizens%20first%20how%20to%20improve%20citizens%20experience%20and%20satisfaction%20with%20government%20services.pdf" style="font-weight: bold;">citizen satisfaction</a> with government entities is usually used to measure how the entity is doing and citizens' opinions on their organization or projects. It is also used in data meetings to show how areas are doing based on complaints and used to fund areas based on what citizens say is needed. In most of these cases, citizen satisfaction is driving what you are doing, how you are doing it, and how the citizens are perceiving it. However, in most cases, it doesn’t lead to accomplishing goals. Many agencies let it drive specific items that need to be fixed instead of accomplishing the actual goal of correctly maintaining assets or administering a program (thus driving citizen satisfaction).<span style="font-weight: bold;"> If we use strategic planning and logic models we can drive citizen satisfaction to show progress towards accomplishing the actual goals needed to get to the root of the problem.</span></p> <h3 style="font-weight: bold;">Using Strategic Planning to Fix Satisfaction</h3> <p>By developing a strategic plan, you can start to offset the idea that citizen satisfaction should drive what you do. <span style="font-weight: bold;">Truly what you do should be the driver of strong citizen satisfaction.</span> By working to develop a strong strategic plan, you will complete the first step in directing citizen satisfaction.</p> <p>Working to create a strategic plan will set the long-term outcomes needed to succeed. By using the long-term outcomes you will be able to drive citizen satisfaction. A few parts needed to drive satisfaction<span style="font-weight: bold;">: Strategic Planning, Long-Term Outcomes, and Logic Modeling.</span></p> <h3 style="font-weight: bold;">Driving Citizen Satisfaction with Logic Modeling</h3> <p>Your<a href="http://www.performanceinstitute.org/solutions/logic-model" style="font-weight: bold; font-style: italic;"> logic model </a>is going to be your daily roadmap to driving satisfaction. Once you have your strategic plan completed and know where you want to be, your long-term outcomes will jump from there. The road map to completing these will be in your logic model:</p> <ul> <li> <h5>Strategic Planning - Effective Strategic Planning will give your organization/program a plan forward. If done correctly it will allow you to develop where you should be in 5 years and then give you a path forward.</h5> </li> <li> <h5>Long-term Outcomes – Your long-term outcomes will be your base goals to base your operations on. These are the how on the way you accomplish your strategic plan, they will be the driver to succeed.</h5> </li> <li> <h5>&nbsp;Logic Model- The logic model will be the bridge to connect what you do and why you were doing it to your strategic plan. It will show your long-term goals and what you need and how to accomplish them as well as what your short-term goals should be (ie. one fiscal year) and what you need to accomplish those goals (ie. people, commodities, contracts, etc…)</h5> </li> </ul> <p><br><span style="font-weight: bold;">Logic modeling will lead you to the driver's seat.</span> It will lay out what you need to do to get to the ultimate goal. By completing and following this, you will be proactive in what you do. Only by proactively completing your goals will you be able to drive satisfaction.</p> <h3 style="margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; padding-left: 0cm; font-weight: bold;">How do I create a Strategic Plan, Long-Term Outcomes, and Logic Modeling?</h3> <p>Assuming your strategic plan, outcomes and logic model are correct you will be able to proactively control what you do. <span style="font-weight: bold;">By <a href="http://www.performanceinstitute.org/blog/transparency-management-government">proactively controlling what you do</a>, you will be able to anticipate the needs of the citizens and have a plan to complete the need before it becomes a need.</span> Proactivity will allow an organization to solve the problem before the citizen realizes it is a problem and following your roadmap, you will complete many issues before they become complaints, and even if there are complaints, you will already have a plan on how to handle the issue and still be one step ahead of the citizen. <span style="font-weight: bold;">Thus, driving citizen satisfaction, not letting it drive you.</span></p> <p><span style="font-weight: bold;">The Performance Institute has several classes to help push your organization from being driven into the driving seat.</span> The entry-level classes will help you create a <a href="http://www.performanceinstitute.org/training/strategic-planning" style="font-weight: bold; font-style: italic;">strategic plan</a> that will lead your organization into the future with long-term outcomes that will set you up for success. The second part of the week will help you develop <a href="http://www.performanceinstitute.org/training/performance-measures" style="font-weight: bold; font-style: italic;">performance measures</a> to show you are headed in the right direction, or if you are not, you still have time to change what you are doing to achieve your long-term goal. Finally, you will wrap it all together with learning to set <a href="http://www.performanceinstitute.org/training/benchmarking" style="font-weight: bold; font-style: italic;">benchmarks</a> to show your success. <span style="font-weight: bold;">These classes when used together will help drive your organization into one that is high-performing and proactive thus you will drive satisfaction, instead of always chasing satisfaction.</span></p> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Fdriving-citizen-satisfaction&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Performance Management government performance Citizen Satisfaction Tue, 06 Jul 2021 15:30:48 GMT http://www.performanceinstitute.org/blog/driving-citizen-satisfaction 2021-07-06T15:30:48Z Heather Bray Performance Measures: Leading The Way to Success in Your Organization | Performance Institute http://www.performanceinstitute.org/blog/performance-measures-to-success <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/performance-measures-to-success" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/businessman%20hand%20shows%20%20business%20success%20chart%20diagram%20concept.jpeg" alt="Performance Measures: Leading The Way to Success in Your Organization | Performance Institute" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>Performance measures have received a lot of attention in the last few years. When thinking of them, most tend to think of Performance measures being used to gather data and track activity, however, the real challenge comes when trying to use Performance Measures to lead and make decisions, adjustments, or take corrective actions. Many organizations, including the Government<a href="https://www.gfoa.org/materials/performance-measures" style="color: #0000ff;"><span> Finance Officers Association</span></a>, expect entities to use performance measures, not just for data but also as an integral part of the organization's decision-making process.&nbsp; After all, isn't that that we all want our organization to be?&nbsp;</p> <p>So, how do you make a successful organization? One that truly leads the way for future success and leads with a plan versus reacts to every situation after the fact? Check out some recommendations on how to help you build a successful organization in the future.</p> <h2></h2> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/performance-measures-to-success" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/businessman%20hand%20shows%20%20business%20success%20chart%20diagram%20concept.jpeg" alt="Performance Measures: Leading The Way to Success in Your Organization | Performance Institute" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>Performance measures have received a lot of attention in the last few years. When thinking of them, most tend to think of Performance measures being used to gather data and track activity, however, the real challenge comes when trying to use Performance Measures to lead and make decisions, adjustments, or take corrective actions. Many organizations, including the Government<a href="https://www.gfoa.org/materials/performance-measures" style="color: #0000ff;"><span> Finance Officers Association</span></a>, expect entities to use performance measures, not just for data but also as an integral part of the organization's decision-making process.&nbsp; After all, isn't that that we all want our organization to be?&nbsp;</p> <p>So, how do you make a successful organization? One that truly leads the way for future success and leads with a plan versus reacts to every situation after the fact? Check out some recommendations on how to help you build a successful organization in the future.</p> <h2></h2> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Fperformance-measures-to-success&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Data Extraction & Transformation Performance Management government performance government data Mon, 07 Jun 2021 21:12:21 GMT http://www.performanceinstitute.org/blog/performance-measures-to-success 2021-06-07T21:12:21Z Heather Bray PI Welcomes New Research Fellow: Shelley Rappaport http://www.performanceinstitute.org/blog/shelley-rappaport <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/shelley-rappaport" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Shelley%20Rappaport.jpg" alt="PI Welcomes New Research Fellow: Shelley Rappaport" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-weight: bold;"><em>Shelley brings over two decades of experience in performance measures and management to The Performance Institute.</em></p> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/shelley-rappaport" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Shelley%20Rappaport.jpg" alt="PI Welcomes New Research Fellow: Shelley Rappaport" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-weight: bold;"><em>Shelley brings over two decades of experience in performance measures and management to The Performance Institute.</em></p> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Fshelley-rappaport&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Performance Management government performance Mon, 24 May 2021 20:58:26 GMT http://www.performanceinstitute.org/blog/shelley-rappaport 2021-05-24T20:58:26Z Performance Institute ERM: Using Enterprise Risk Management to Align Resources and Achieve Strategy | The Performance Institute http://www.performanceinstitute.org/blog/enterpise-risk-management-government <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/enterpise-risk-management-government" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Enterprise%20Risk%20Management%20for%20Government.jpeg" alt="ERM: Using Enterprise Risk Management to Align Resources and Achieve Strategy | The Performance Institute" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>For nearly three decades, the <a href="https://www.dol.gov/agencies/eta/performance/goals/gpra">Government Performance and Results Act (GPRA)</a> and its subsequent GPRA Modernization Act have been pushing Federal agencies to strategically focus program activities on achieving measurable outcomes. State and local governments, too, are increasingly desirous of implementing strategies to deliver results for their states and communities and demonstrate the success of their programs. However, sometimes lacking in strategies will and are having desired impacts.</p> <p>Integrating <a href="https://www.cfo.gov/erm/#:~:text=The%20Enterprise%20Risk%20Management%20Priority,setting%20supported%20by%20quality%20data.">Enterprise Risk Management (ERM)</a> into the strategic planning and implementation process can greatly enhance program success.</p> <h2></h2> <div class="hs-featured-image-wrapper"> <a href="http://www.performanceinstitute.org/blog/enterpise-risk-management-government" title="" class="hs-featured-image-link"> <img src="https://www.performanceinstitute.org/hubfs/Enterprise%20Risk%20Management%20for%20Government.jpeg" alt="ERM: Using Enterprise Risk Management to Align Resources and Achieve Strategy | The Performance Institute" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>For nearly three decades, the <a href="https://www.dol.gov/agencies/eta/performance/goals/gpra">Government Performance and Results Act (GPRA)</a> and its subsequent GPRA Modernization Act have been pushing Federal agencies to strategically focus program activities on achieving measurable outcomes. State and local governments, too, are increasingly desirous of implementing strategies to deliver results for their states and communities and demonstrate the success of their programs. However, sometimes lacking in strategies will and are having desired impacts.</p> <p>Integrating <a href="https://www.cfo.gov/erm/#:~:text=The%20Enterprise%20Risk%20Management%20Priority,setting%20supported%20by%20quality%20data.">Enterprise Risk Management (ERM)</a> into the strategic planning and implementation process can greatly enhance program success.</p> <h2></h2> <img src="https://track.hubspot.com/__ptq.gif?a=92116&amp;k=14&amp;r=http%3A%2F%2Fwww.performanceinstitute.org%2Fblog%2Fenterpise-risk-management-government&amp;bu=http%253A%252F%252Fwww.performanceinstitute.org%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Performance Management government performance Enterprise Risk Management Tue, 18 May 2021 22:54:57 GMT paul.trampert@performanceinstitute.org (Paul Trampert) http://www.performanceinstitute.org/blog/enterpise-risk-management-government 2021-05-18T22:54:57Z